Terms & policies

Cancellation policy

• Cancellation requests must be submitted in writing.
• Advance booking amounts may be non-refundable.
• Cancellation charges depend on the date of cancellation.
• No refund will be provided for cancellations made at the last minute.
• No refund will be provided for unused services during the trip.
• Hotel and transportation cancellation charges will be applicable as per provider policies.
• Any applicable refund will be processed within 7–14 working days.
• Date changes are subject to availability and additional charges.
• No refund will be provided in case of no-show.
• The Heights reserves the right to cancel or modify bookings due to unforeseen circumstances.

Terms & conditions

• Booking is subject to availability.
• Advance payment is required to confirm the booking.
• Cancellation charges may apply.
• Refunds are subject to company policy.
• Itinerary may change due to weather or unforeseen circumstances.
• Guests must carry valid ID proof.
• Hotel rooms are subject to availability.
• The company is not responsible for delays due to weather or road conditions.
• Guests are responsible for their personal belongings.
• Booking confirmation means acceptance of all terms and conditions.